Privacy Policy & Cookies

PRIVACY POLICY for Leisure & Resorts World Corporation (LRWC), its subsidiaries and subsidiaries of its subsidiaries (collectively known as “the Company”).

This Privacy Policy will explain how our organization collects, use and share your personal data through our website or when you interact with us.

The Privacy Policy below sets out in detail how we process your personal data, hence we encourage and recommend that you read it in full.  Following is a brief overview of how and why we process your personal data organized into related topics for your easy reference.

By using our website, you acknowledge that the Company will process your Personal Information in accordance with this Privacy Policy. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the forms, or otherwise provide us with any of your Personal Information. However, if you do not provide your Personal Information, we may not be able to provide support regarding your queries.

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What data do we collect?

Our Company collects the following data: 

  • As part of operating the Website, we collect your "Personal Information", meaning any information from which you can be personally identified, including your name, email address, home or business address and telephone number among others.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Recruitment Data such as previous employers, references by previous employers or colleagues, type of job held at other companies, previous or expected salaries, skills and qualifications obtained through education or experience. This personal data will help us make a decision on your suitability for employment and in case your application is for future vacancies the aforesaid personal data will help us to decide which department you may be most suitable in.
  • In addition, we collect information about your use of the website as well as other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy. 

How do we collect your data?

You directly provide the Company with most of the data we collect. We collect and process data:

  • When you or your organization make an enquiry through our website, in person, over email or over the telephone, including but not limited to applying for a job within the Company.    
  • When you attend an event we may organize, or sign up to receive communications from us;
  • When you or your organization provide services to us, or otherwise offer to do so; 
  • When you or your organization provide us with feedback;
  • When we collect information based on your behavior, preferences, patterns and similar to tailor our services and to enable us to provide you with privileges and special access on that basis;
  • When a corporate entity engages us to provide services and you hold an office or an interest in or have certain relationships with that entity.
  • When you view our website using your browser

How will we use your data?

Where we have a legitimate purpose, our company uses your personal data to properly respond following:

  • Complaints regarding your account, game play issues, deposit and withdrawal issues among others.
  • Requests to opt out of our personal information database.
  • Requests to initiate a commercial agreement with our company. 
  • Reports of security and technical issues.

Or to:

  • Communicate with you through the channels you have approved to keep you up to date on the latest developments, announcements, and other information about our services, products and technologies at LRWC as well as events we may organize
  • Comply with court orders and exercises and/or defend our legal rights;
  • Review your application for an employment position with us

 

Disclosure of Personal Information

We may, for the identified stated purposes, disclose your Personal Information to any of the following recipients:

  • Any company within our Group (including its employees and sub-contractors) which assists in fulfilling stated purposes or which otherwise has a need to know such information. 
  • Any third party which assists the Company in fulfilling the stated purposes, including (but not limited to) providing support through Human Resources, Commercial team, Compliance team or our Information Security team.
  • Any third party which assists the Company in monitoring use of our website, including the detection and prevention of fraud and collusion.
  • Any contractors or other advisers auditing any of our business processes or who have the need to access such information for that specific purpose
  • Any law enforcement body which may have any reasonable need to access your Personal Information. 
  • Any regulatory body or authorized entity (e.g. a sporting body or law enforcement agency) which may have any reasonable requirement to access your Personal Information.

How do we secure and store your data?

  • We are committed to ensuring that your Personal Information is safe and secure. In order to prevent unauthorized access or disclosure, we store information collected through our website on secure servers, protected by industry standard security measures, designed to prevent confidentiality, integrity, or availability breaches. Access controls were put into place to ensure that only authorized personnel can retrieve and process Personal Information.
  • The Company stores your personal information, in manual or electronic form, as long as it is necessary and relevant for its operations.

Marketing Preferences 

Our Company would like to send you information, about our products and services, including those of our partner companies that we think might interest you.

We will not send you unsolicited information regarding any third party's products or services.

  • As part of any account registration process, you will have the opportunity to opt in or opt out of the regular update on offers and promotions of the Company.
  • Should you no longer wish to receive said promotional updates of the Company, you will be provided with an option to inform us.

What are your data protection rights?

Our Company would like to make sure you are fully aware of your data protection rights under the law as follows:

  • A right to access your Personal Information as held by us;
  • A right to receive certain Personal Information in machine-readable format;
  • A right to object to processing where the lawful basis is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
  • A right to have inaccurate Personal Information rectified;
  • A right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have objected, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation; 
  • A right to request an explanation of the logic involved where we make decisions about you solely through automated means;
  • A right to object to direct marketing, which can be done by opting out of direct marketing via the communication itself.  You also have a right to object to any profiling to the extent that it relates to direct marketing only. 
  • If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection regulator. 
  • If you would like to exercise any of your rights, then you can do so by contacting us as described below.  Please be aware that while we will try to accommodate any request you make in respect of your rights; they are not absolute rights.  This means that we may have to refuse your request or may only be able to comply with it in part. 
  • Where you make a request in respect of your rights, we will require proof of identification.  We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity.  If we receive repeated requests or have reason to believe requests are being made unreasonably, we reserve the right not to respond.  

What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

  • We collect information through "Cookies" and other similar technologies (e.g. pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience.
  • We also use information collected through "Cookies" and other similar technologies to detect any abuse of our Website and Services, and to help verify your age upon entry of site.

How do we use Cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • We may collect anonymous information about your use of the Website using "cookies", pixel tags and similar functionality. A "cookie" is a small file of text which is downloaded onto your computer when you access the Website, and it allows us to recognize when you come back to the Website. We use cookies for the operation of this website. For these purposes, Cookies are placed on your device to identify you in the future when you visit our website or connect with any of our applications. 
  • Most browsers have cookies enabled by default, but you are able to change your cookies settings, which are usually found in the 'options' or 'preferences' menu of your internet browser. You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of our Website. You can also use your browser settings to delete cookies.
  • While the Website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.

What types of Cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage Cookies? 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.  

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on 2

  • The Company reserves the right to revise this Privacy Notice at any time. 
  • We encourage you to periodically review this Privacy Notice to stay informed about how the Company collects and use your personal information.

Retention of Personal Information

We will retain the Personal Information for the period necessary for us to provide you with our Services and to comply with our legal and regulatory responsibilities. We will delete your personal data once it is no longer reasonably necessary for us to process your Personal Information.

If you request that you should not be able to access our Services (i.e. self-exclude), we will retain this information for a minimum of 5 years, from request, before permanent deletion. 

How to contact us?

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us at: notifydpo@lrwc.com.ph

Call us: +632 8849-1785

Or write to our: DATA PROTECTION OFFICER

Address: 26F West Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Centre, Pasig City 1605 Philippines