CEZA upholds the standards of fair, responsible and safe gaming. The following basic principles of game integrity must be observed by the Licensees in the conduct of interactive gaming operations:
Pursuant to Article V Section 44 of the CEZA Interactive Gaming Rules and Regulations , CEZA as the Regulator, shall investigate any complaint submitted to it about a Licensee’s interactive gaming operations. It is the responsibility of the Player to check whether the casino it registers with holds an Interactive Gaming License (IGL) issued by the Cagayan Economic Zone Authority. The Licensee must indicate its IGL Number in the footer of its game website. Otherwise, there is a slim chance in resolving the Player’s and the complaint procedures will not be applicable. It is strongly recommended that the Player must actively seek first the resolve of the dispute directly with the IGL Licensee’s management and/or customer support before filing the complaint with CEZA.
The Interactive Gaming Player Complaint Form is the formal channel enabling players to lodge a complaint against a CEZA IGL Licensee. It must be duly accomplished by the concerned player when filing a complaint against a particular Interactive Gaming Licensee.